Alexis Peel rated us: 1 out of 5 stars.
There are a lot of air boat tours in NOLA this isn’t the best option in my opinion. Customer service is horrible. She said she was the owners sister and she was very rude. We booked the tour the night before and the morning of our tour my 1 year old boxer had a seizure. It was pretty scary and I was very worried about him so my dad offered to stay behind with him and watch him while we went on the air boat ride. My dad called to see if he could get a refund for just his spot and he was told no. When I arrived the women started out nice but said they couldn’t refund my ticket because they couldn’t replace that spot with such short notice. When we went on the tour we had paid for 5 seats so there should have been an open seat on our boat allowing for me to sit with my 2 children because you know I paid for the seat and the seat couldn’t be filled. Well so I was told. Nope they sold my Dad’s seat to a man who was by himself. When we got back I asked the same women about why I paid for that seat and I had to sit with a stranger and not my other child (3 sears per row) and that’s when she lost her temper. I assume because now she knew she was wrong and she got double the money for that one seat. I get companies having policies but this one was greedy and she straight up lied to us. It’s always a companies choice to show grace and do the right thing in any situation but they chose not to and on top of that were so incredibly rude in the processing. With lots of air boat choices out there, I would will be choosing a different company in the future.